Frequently asked questions -
ABTA Travel Insurance will cover you to cancel your trip after 48hrs of purchase, should you fall ill with Coronavirus and are unable to travel or required to self-isolate. This will be subject to medical certification or an official test result.
You’re also covered to cancel or cut short your trip after 48hrs of purchase, due to illness or death of a travel companion, close relative or colleague*.
We do not cover you to cancel your trip if the FCDO or another regulatory body advises against travel due to a pandemic, or if a government or another public authority impose restrictions on movement or isolation, this includes lockdowns, either in your home country or at your destination. * ABTA Travel Insurance policy wording has certain terms with special meaning. The terms close relative, colleague and travelling companion have such special meaning, and we can only cover a claim if they meet the definitions within the policy wording.
All ABTA Travel Insurance policies continue to provide emergency medical and repatriation expenses due to coronavirus providing you are not travelling against the advice from FCDO or medical advice and you have an accurate medical screening is in place.
All ABTA Travel Insurance policies continue to benefit from all other cover including but not limited to Emergency Medical Costs, Scheduled Airline and End Supplier Failure, Baggage including Gadget and Passports, Personal Accident and Liability.
We hope this answers your questions, but should you have any queries surrounding your cover, please contact our customer service team on 0203 093 0767. We’re open Monday to Friday 8.30am to 8pm, Saturday 9am to 5pm and Sundays 10am - 4pm.
If you prefer to email us or write to us, full contact details can be located on our contact page.
To make a travel claim please call us 0203 093 0768. We’re open Monday-Friday 9am to 5pm.
For medical assistance and repatriation claims please call our 24 hour emergency medical assistance team on +44 (0)203 093 0768.
Before you make a new cancellation claim, you should contact your travel provider or tour operator first to discuss what options are available to you. If your package provider or airline has cancelled your trip you can claim a full cash refund from them. You don’t need to accept a voucher for a future booking.
