Frequently asked questions - Fires Overseas
Under your travel insurance policy there is no cover if you decide not to travel to an area not impacted by the wildfires, such as another part of an island or Greek Island. If you are due to travel to an affected area, but wish to cancel your trip, your cover will depend on how you booked your trip and the cover you hold.
Package trip
If your package provider has cancelled your booking, please speak to your tour operator who will be able to discuss your options, which may include offering you an alternative holiday or arrange a refund for the cost of the package.
If you change your trip dates or destination and have purchased a Single Trip policy, please contact the issuer of your policy to update your trip details. Contact details can be located within your policy wording.
Independently booked trip
If you are unable to use your booked accommodation due to fire, please contact your hotel provider to see if you can postpone or cancel the trip in the first instance. If the hotel provider can’t do either, you will be covered under your travel insurance policy subject to terms and conditions.
Flight only booking
If your flight is cancelled due to the fires you are entitled to a full refund through EU passenger rights.
Under your travel insurance policy there is no cover if you decide to return home early from an area not impacted by the wildfires, such as a different part of the island or another Greek Island. If you’re in an affected area, you should follow the advice of the local authorities. If you need to return home early from your trip, your cover will depend on how you booked your trip.
Package trip
If you are on package trip and have had to leave your accommodation due to the wildfires or wish to return home, please speak to your tour operator.
Independently booked trip
If you have booked independently (flights, accommodation separately) and are unable to use your pre-booked accommodation or have been evacuated from the area you were staying, you will be covered under your travel insurance policy subject to terms and conditions.
Your travel insurance policy will cover medical expenses whilst overseas, providing you have an accurate medical screening in place and you’re not travelling against the advice of the Foreign, Commonwealth and Development Office (FCDO).
For the latest travel advice for Greece, please visit the FCDO website.
Under your travel insurance policy there is no cover if you decide to move accommodation from an area not impacted by the wildfires, such as another Greek Island. If you’re in an affected area, you should follow the advice of the local authorities. If you need to move to an alternative accommodation due to the fire, your cover will depend on how you booked your trip.
Package trip
If you are on package trip and have had to leave your accommodation due to the wildfires, please speak to your tour operator who will provide alternative accommodation.
Independently booked trip
If you need to move accommodation during your trip, because you are unable to use your booked accommodation due to the fires, you will be covered under your travel insurance policy subject to terms and conditions.
